Director, Service Delivery Management (APAC)
Core
Lead and evolve the Service Delivery Management function for SaaS clients across the APAC region, ensuring operational excellence and client satisfaction.
Role type
Director, Service Delivery Management
Builds
End-to-end service delivery operations for enterprise SaaS clients
Domain
FinTech / Investment Management Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic leadership, C-suite relationship management, service delivery process design, financial acumen, cross-functional collaboration, SaaS business model expertise, team leadership across regions, KPI development, budget forecasting
Preferred skills
Automation and AI implementation, revenue growth identification, process optimization, mentorship
Technologies
Automation tools, Artificial Intelligence
Responsibilities
Define and execute Service Delivery Management strategy, manage expectations for key clients, lead diverse teams across multiple regions, oversee end-to-end service delivery function, manage financial performance and revenue forecasting, implement innovative delivery practices
Seniority
Director, strategic leadership & team management
