Technical Director IS Business Enablement, Client Experience
Core
Managing technical delivery and relationship management for the Client Experience business, aligning technology strategy with business objectives to deliver seamless client experiences across sales, service, and marketing touchpoints.
Role type
Senior IC Technical Director (IS Business Enablement)
Builds
Integrated technology solutions and services for Fidelity's Client Experience portfolio
Domain
Financial Services / Asset Management / Mutual Funds
Required skills
Technical architecture, IT/Operations management, Financial Services domain expertise, Strategic planning, Stakeholder alignment, AI opportunity identification
Preferred skills
Transfer Agency services knowledge, Development lifecycle expertise, Conflict resolution
Technologies
Enterprise technology stacks, AI capabilities
Responsibilities
Lead technical delivery and relationship management for the Client Experience business; Align technology strategy with business objectives; Collaborate with IS leaders and business partners to define optimal solutions; Educate stakeholders on evolving technologies; Ensure application availability and quality controls; Identify and enable responsible AI use cases; Provide consultative leadership across business and IS teams.
Seniority
Senior, hands-on IC with strategic leadership
