Senior Service Delivery Consultant

SimCorp

Manila, PH💼 Full-time🗓 2026-09-22 → 2026-09-26

Core

First-line technical support for SimCorp Dimension® platform and hosted solutions for global financial clients.

Role type

Senior Service Delivery Consultant (First-Line Support)

Builds

High-standard operational support and service delivery for SimCorp clients

Domain

FinTech / Investment Management / IT Support

Deliverable

client delivery

Required skills

IT support, client-facing communication, ITSM tools (ServiceNow/Jira), Citrix, Azure, Oracle databases, Windows admin, problem prioritization

Preferred skills

Banking/IT services experience, Salesforce ticketing, MS Office, weekend/holiday shift flexibility

Technologies

SimCorp Dimension®, Citrix, Azure, Oracle, ServiceNow, Jira, MS Windows

Responsibilities

Act as primary contact for client support inquiries, establish remote connections for troubleshooting, apply existing solutions to standard issues, escalate complex cases to senior consultants, coordinate with cross-functional teams, provide operational support for platform maintenance

Seniority

Senior, hands-on IC

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About SimCorp

SimCorp develops, sells and delivers award-winning software solutions to the financial sector that mitigate risk, enable growth and cut costs. One of our core product lines is the SimCorp Client Reporting Client Communications Platform which automates the business processes that generate personalized client reports, pitchbooks, client meeting packs and other client communications. Client Reporting is used by private wealth and asset management firms to increase operational efficiency, enhance client service and enrich client experience. This automated content and reporting solution is made ava