Enrollment Associate
Core
Handle inbound/outbound calls and chat inquiries to provide prospective students with product information, admission requirements, and enrollment guidance.
Role type
Customer service representative (enrollment)
Builds
Enrollment process for prospective students
Domain
Higher education
Deliverable
client delivery
Required skills
consultative sales, objection handling, CRM systems, data entry, telephone etiquette, active listening
Preferred skills
higher education experience, consultative sales experience
Technologies
CRM systems, telephony systems
Responsibilities
Generate rapport with high-volume prospective students, act as subject matter expert to overcome objections, manage difficult calls, verify account information, update account history, deliver scripted product information
Seniority
Individual contributor, entry-level