Bilingual Warranty Customer Care Representative (English/ Spanish)
Core
Empower consumers to live active lifestyles by sharing product knowledge, providing superior customer support, and processing customer orders across multiple brands and channels.
Role type
Bilingual Warranty Customer Care Representative
Builds
Customer support interactions and order processing for VF Corporation brands
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Bilingual English/Spanish, active listening, problem-solving, customer service software proficiency, data entry, order processing, claims evaluation
Preferred skills
Contact center experience, performance metrics tracking, cross-training new hires
Responsibilities
Act as first level of support for consumer inquiries, evaluate customer warranty claims for eligibility, service consumers via phone/chat/email/social media, place orders on behalf of consumers, maintain accurate records of interactions, assist in training new hires, meet performance metrics
Seniority
Entry-level, 0-2 years experience