Associate IT Endpoint Analyst
Core
Support and maintain the organization's endpoint infrastructure, including desktops, laptops, mobile devices, and peripheral equipment.
Role type
Associate IT Endpoint Analyst
Builds
Endpoint hardware and software deployments, lifecycle management, and service resolution
Domain
IT Operations / Endpoint Management
Required skills
Windows, Apple, Android device support, VDI, Microsoft Office 365, Adobe, Java, remote administration tools, hardware troubleshooting, software patching, root cause analysis, CMDB management
Preferred skills
Automation, process improvement, critical thinking, adaptability
Technologies
Windows, Apple, Android, VDI, Microsoft Office 365, Adobe, Java
Responsibilities
Deploy and maintain endpoint hardware and software; respond to and resolve service desk tickets; perform root cause analysis on technical issues; assist in asset lifecycle management and CMDB tracking; participate in testing and change management; contribute to knowledge base documentation
Seniority
Associate, entry-level IC
