IT Endpoint Analyst
Core
Lead role in implementing and supporting associate productivity technology solutions, focusing on continuous improvement, standardization, and bridging the gap between business users and IT technical resources.
Role type
Senior IC IT Endpoint Analyst
Builds
Associate productivity devices (desktops, laptops, tablets, mobile devices) and related software solutions
Domain
IT Operations / Endpoint Management / Hardware & Software Support
Required skills
Windows, Apple, and Android device administration, Microsoft Office 365, Adobe, Java, Apple Business Manager, remote-control tools (TeamViewer, RDP), endpoint technologies, hardware and software troubleshooting, system patching, root cause analysis, inventory management
Preferred skills
Automation, process improvement, cross-functional collaboration
Technologies
Windows, macOS, Android, Microsoft Office 365, Adobe, Java, Apple Business Manager, TeamViewer, RDP
Responsibilities
Lead support efforts for all associate productivity equipment; translate business needs into IT requirements; test and implement changes to productivity solutions; ensure life cycle management of endpoint software and hardware; serve as escalation point to Service Desk; perform root cause analysis for service interruptions; travel to sites for issue resolution and training.
Seniority
Mid-Senior, hands-on IC
