Customer Service Administrator
Core
Manage end-to-end order fulfillment, scheduling, invoicing, and customer communication for a global sterilization and lab testing provider.
Role type
Senior Customer Service Administrator (Operations)
Builds
Order fulfillment, shipment schedules, and invoicing processes for medical device and pharmaceutical clients
Domain
Healthcare / Medical Device / Sterilization Services
Required skills
Order fulfillment management, ERP system operation, shipment scheduling, invoicing and credit note processing, customer contract compliance, CRM complaint tracking, demand forecasting, document control
Preferred skills
Production management backup support, FDA record follow-up, account reconciliation
Technologies
ERP systems, CRM systems, MS Excel, MS Word, MS Outlook
Responsibilities
Manage receipt and entry of customer orders into the ERP system; Develop and monitor daily inbound and outbound shipment schedules; Process customer invoicing and issue credit notes; Register and track customer complaints within the CRM system; Prepare and deliver weekly and monthly operational reports and forecasts.
Seniority
Mid-Senior, operational focus
