Customer Commercial & Operations Project Manager
Core
Serve as a trusted advisor to the global customer contact center by providing data or process-driven insights to achieve desired business outcomes.
Role type
Senior Customer Commercial & Operations Project Manager
Builds
Global customer contact center operational readiness and KPI stability
Domain
Semiconductor manufacturing / Customer Operations
Deliverable
dashboards & analysis
Required skills
Cross-functional program coordination, System testing and defect triage, Compliance and control auditing, Stakeholder management, Mentoring and capability building, Data-driven insight generation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Coordinate across global customer contact center to align program requirements and process actions; Ensure time-sensitive project deliverables are executed; Lead system testing for contact center tools and process changes; Manage communications with key internal stakeholders to align priorities and prevent churn; Provide mentoring and capability building across teams and regions.
Seniority
Senior, hands-on IC
