Chargé(e) de Relations Clients H/F
Core
Manage B2B and B2C customer support, handling complaints, refunds, returns, and escalations to ensure an excellent customer experience.
Role type
Customer Relations Manager (After-Sales)
Builds
Customer support processes and resolution workflows for a retail/e-commerce brand
Domain
Retail / E-commerce / Consumer Goods
Deliverable
client delivery
Required skills
complaint resolution, email management, process documentation, performance tracking, cross-functional collaboration, Microsoft Office, SAP
Preferred skills
English (intermediate)
Responsibilities
Manage daily customer inquiries via email and mail, resolve disputes regarding cancellations and refunds, escalate complex issues to internal teams, support Level 1 call center operations, track performance indicators, and document support processes.
Seniority
Mid-level, hands-on IC
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