Senior Manager, Research & Insights
Core
Lead the Research and Insights function for a leading Canadian insurer, overseeing B2C and B2B research efforts to shape customer and broker understanding.
Role type
Senior Manager, Research & Insights
Builds
Customer research programs, NPS initiatives, and strategic insights reports
Domain
Insurance (P&C) / Market Research
Deliverable
dashboards & analysis
Required skills
B2C and B2B research leadership, NPS measurement, survey development, qualitative and quantitative methodologies, stakeholder management, team leadership, budget management, insights storytelling
Preferred skills
Canadian P&C insurance industry experience, B2B research experience, bilingualism (English/French), Qualtrics proficiency, brand tracking program experience
Technologies
Qualtrics, PowerPoint, Excel, text analytics tools, AI-enabled research tools
Responsibilities
Lead complex cross-functional NPS and customer research initiatives; Provide expert guidance on research methodologies including emerging techniques and AI; Manage the full research lifecycle from design to reporting; Transform research into actionable insights for senior leadership; Coach and mentor a team of 4–5 research professionals; Manage research vendor relationships and budget allocation
Seniority
Senior Manager, hands-on leadership
