Channel Manager: Sales & Service (FAIS)
Core
Provide strategic and operational leadership to a large or complex bank branch, delivering sustainable growth, transformation, and exceptional customer outcomes.
Role type
Senior branch manager (banking)
Builds
Branch commercial outcomes, customer experiences, and operational efficiency
Domain
Banking / Financial Services
Required skills
Strategic leadership, P&L management, team leadership, compliance management, stakeholder management, digital adoption, operational governance, market expansion, performance target delivery
Preferred skills
Experience in civic services, DHA/MVNO functions, RIB management, succession planning
Technologies
Digital banking platforms, smart card issuing systems, audit tools
Responsibilities
Lead nodal operations with accountability for people, process, and performance; Drive commercial growth and service excellence across multiple service points; Oversee DHA, MVNO functions, ensuring efficient verification and ID smart card issuing; Strengthen compliance and operational integrity in civic services; Inspire and empower teams to deliver exceptional customer experiences; Expand market presence through oversight of RIB and External sales; Ensure delivery of all performance targets with commercial focus; Champion operational leadership that advances Africa's service landscape.
Seniority
Senior, hands-on IC