MS Engineer L1 (English, Mandarin and Cantonese Speaker)
Core
Provide managed first-line IT support to clients by proactively identifying, investigating, and resolving technical incidents to ensure operational IT infrastructure and systems.
Role type
L1 IT Support Engineer (Helpdesk)
Builds
IT infrastructure and systems operational continuity for clients
Domain
IT Services / Managed Services
Required skills
Incident management, root cause analysis, troubleshooting, SLA adherence, customer communication, ticketing system management, shift flexibility
Preferred skills
Mandarin fluency, Cantonese knowledge, IT certifications, fresh graduate status
Technologies
Helpdesk database, CRM, ticketing system, personal computers, applications, peripherals
Responsibilities
Respond to customer calls, emails, and chats; provide technical support on PC/application maintenance; investigate first-line incidents and identify root causes; log all calls accurately in helpdesk systems; monitor client infrastructure; escalate issues when necessary
Seniority
Entry level, hands-on IC