Cisco Unified Communications Engineer (m/w/d) – Remote Support & Collaboration Solutions
Core
Provide remote 2nd level support and troubleshooting for complex Cisco Unified Communications environments, ensuring stable operation and customer collaboration infrastructure.
Role type
Senior IC Cisco Unified Communications Engineer
Builds
Stable collaboration infrastructure and communication systems for enterprise clients
Domain
Telecommunications / Enterprise Collaboration
Required skills
Cisco Unified Communications expertise, 2nd level support, third-party application troubleshooting, change management, vendor escalation management, solution architecture
Preferred skills
CCNP Collaboration or CCNP Enterprise certification, Cisco Jabber/Webex/Spark experience, Video-Collaboration solutions knowledge
Technologies
Cisco UC, Enghouse (Andtek), OpenText RightFax, Cisco Jabber, Webex, Spark
Responsibilities
Analyze and resolve Cisco UC incidents via remote access, manage 2nd level support for complex system landscapes, troubleshoot third-party applications, develop solution concepts and workarounds, lead technical escalations with vendors, consult customers on service contracts, plan and implement standard and non-standard changes
Seniority
Senior, hands-on IC
