Field support customer engineer (F/H)
Core
Provide on-site technical support and infrastructure maintenance for clients in the Grand Est region and Luxembourg, ensuring service continuity and SLA compliance.
Role type
Field support customer engineer (Level 1/2)
Builds
Client IT infrastructure (networks, security, workstations, servers) and operational stability
Domain
IT Services / Managed Services / Infrastructure Support
Deliverable
client delivery
Required skills
hardware troubleshooting, network diagnostics, incident management, MACD operations, firewall/VPN configuration, Microsoft environment support, remote collaboration
Preferred skills
cloud services familiarity, project deployment participation, off-hours availability
Technologies
LAN/WAN/WiFi, Firewall, VPN, Microsoft, Cloud, Servers
Responsibilities
diagnose and resolve hardware/software/network incidents, perform break/fix interventions on IT equipment, manage client tickets and escalate complex issues, execute Moves/Adds/Changes/Deletes, monitor and resolve infrastructure events, coordinate with global service centers
Seniority
Junior to Mid-level, hands-on IC
