Ingénieur Support Réseaux et Sécurité (L1) F/H
Core
Provide network and security support and maintenance for client solutions via managed services, including incident troubleshooting, on-site field engineering, and monitoring.
Role type
L1 Network and Security Support Engineer
Builds
Managed services solutions for multi-client environments
Domain
ICT infrastructure, Network & Security, Data Center
Deliverable
client delivery
Required skills
Network troubleshooting, Security incident management, Field engineering, Monitoring & supervision, ITIL processes, Cisco, Palo Alto, Zabbix
Preferred skills
CCNA certification, Redundancy concepts, Juniper, Stormshield
Technologies
Cisco, Aruba, Infoblox, Palo Alto, NAC Clearpass, Juniper, Stormshield, Forcepoint, Zabbix, openshift, redhat
Responsibilities
Process technical support tickets, Diagnose and resolve incidents (bugs, hardware, configuration), Perform on-site client interventions for equipment replacement, Monitor and supervise network events, Assist end-users with incident resolution, Update technical documentation
Seniority
Junior, L1 Support
