MS-SQL DBA (L2)
Core
L2 Managed Services Engineer responsible for maintaining client IT infrastructure, monitoring systems, and resolving technical incidents to ensure service quality.
Role type
L2 Managed Services Engineer (Cross-Technology)
Builds
IT infrastructure services for clients
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
incident management, change management, risk mitigation, ticketing tools, ITIL processes, vendor management, project planning, disaster recovery support, automation support
Preferred skills
ServiceNow, cross-cultural communication
Technologies
ServiceNow
Responsibilities
manage work queues and address incidents within SLAs, execute changes and mitigate risks, audit tickets for quality, handle client escalations, support disaster recovery tests, collaborate with L1 engineers and automation teams
Seniority
Mid-level, hands-on IC
