Cross Technology Managed Services Engineer (L3)
Core
Provide exceptional service to clients by proactively identifying and resolving complex technical incidents across Cloud, Security, Networking, and Applications domains.
Role type
Senior Managed Services Engineer (L3)
Builds
Operational stability and service quality for client infrastructure
Domain
IT Managed Services / Multi-domain Infrastructure
Deliverable
client delivery
Required skills
Complex cross-technology infrastructure management, ITIL processes, Vendor management, Advanced troubleshooting, Incident analysis and escalation, Automation and optimization, Knowledge base creation, Mentoring L2 teams
Preferred skills
Disaster recovery implementation, Project support
Technologies
Cloud, Security, Networking, Applications
Responsibilities
Proactively identify and resolve technical incidents, Manage high-complexity tickets, Conduct pre-emptive service incident resolution and operational improvements, Mentor junior team members and coach L2 teams, Create knowledge articles for frequent tasks, Engage with third-party vendors, Analyze and escalate support calls, Provide inputs to automation teams
Seniority
Senior, hands-on IC with mentorship duties
