Netzwerktechniker (L2) (m/w/d) | Neu-Ulm
Core
Provide professional second-line technical support for customers, ensuring stable and secure operation of network and IT infrastructure.
Role type
L2 Network Technician (IC)
Builds
Network services and IT infrastructure stability for assigned client sites
Domain
IT Services / Network Operations
Required skills
Network troubleshooting, Root cause analysis, Incident management, Change management, Firewall/VPN configuration, Network monitoring tools, Log analysis, Ticket system management
Preferred skills
Cisco certification, Project support, Standard Operating Procedure documentation
Technologies
Cisco, Firewalls, VPNs, Access Control, Network monitoring tools, MS Office
Responsibilities
Coordinate and lead Major Incidents (P1/P2) as the interface between customer and remote operations; Perform independent network troubleshooting and root cause analysis; Implement approved standard changes; Monitor L1 activities and provide guidance; Manage local spare parts and update CMDB; Support project work as needed.
