Netzwerktechniker (L2) (m/w/d) | Neu-Ulm
Core
Provide professional second-line technical support to ensure stable and secure operation of customer network and IT infrastructure.
Role type
L2 Network Technician (IC)
Builds
Network services and IT infrastructure stability for assigned client sites
Domain
IT Services / Network Operations
Deliverable
client delivery
Required skills
Network troubleshooting, Root cause analysis, Incident management, Change management, Firewall/VPN/Access Control configuration, Network monitoring tools, Log analysis, Ticket system management
Preferred skills
Cisco certification, Experience with data center and wireless products, Project support
Technologies
Cisco, Firewalls, VPNs, Access Control, Network monitoring tools, MS Office
Responsibilities
Coordinate and lead Major Incidents (P1/P2) as the interface between customer and remote operations; Perform independent network troubleshooting; Conduct root cause analysis for major incidents; Implement approved standard changes; Monitor L1 activities and provide guidance; Manage local spare parts; Maintain IMAC administration and update CMDB; Document Standard Operating Procedures.
Seniority
Mid-level, hands-on IC
