MS Engineer (L1) (Japanese and English Speaking - Bilingual)
Core
Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
Role type
L1 IT Service Desk Engineer
Builds
IT support services for end users
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, device installation and configuration, incident documentation, shift work flexibility
Preferred skills
ITIL certification, CompTIA A+ certification, Network+ certification, familiarity with network monitoring tools, end-user computing proficiency
Technologies
desktops, laptops, printers, mobile devices, network servers, ticketing systems
Responsibilities
Provide first-level support for hardware, software, and network-related issues; Assist in the installation, configuration, and maintenance of end-user computing devices; Troubleshoot and resolve technical problems with peripherals; Monitor and manage alerts for network and server performance; Coordinate troubleshooting procedures with vendors and carriers; Document and track support requests and incidents; Recommend procedure modifications to streamline support processes