MS Engineer (L1) (Japanese and English Speaking - Bilingual)
Core
Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
Role type
L1 IT Support Engineer
Builds
IT support services for end users
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, device installation and configuration, ticketing system management, shift work flexibility
Preferred skills
ITIL, CompTIA A+, Network+, BJT, end user computing proficiency, network monitoring tools
Technologies
desktops, laptops, printers, mobile devices, network and server monitoring tools