Manager, Global Retirement Delivery & TR Administration Excellence
Core
Supports Global Retirement Delivery and Total Rewards Administration Excellence across the broader benefits portfolio, focusing on accurate, compliant administration, delivery quality, and vendor performance.
Role type
Manager, Total Rewards Administration & Retirement Operations
Builds
Consistent, accurate, and timely global retirement and benefits delivery
Domain
Global Human Resources / Total Rewards / Retirement Benefits
Required skills
Benefits administration, Retirement plan principles, Operational controls, Legal and regulatory compliance, Quality assurance, Process improvement, Vendor governance, Data analysis, Problem-solving
Preferred skills
Growth mindset, Smart risk-taking, External focus, Performance driven, Fast/agile, Ownership, Collaboration, Innovation
Technologies
Microsoft Excel, Data-analysis tools
Responsibilities
Partner across Global Retirement Delivery and Total Rewards to ensure consistent benefits delivery; Support administration across the broader benefits portfolio with focus on global retirement programs; Ensure benefits processes meet plan requirements and legislation; Act as escalation point for complex retirement delivery issues; Define and maintain service standards, procedures, and controls; Perform quality reviews, process assessments, and testing; Identify delivery risks and conduct root-cause analysis; Drive improvements to simplify processes and enhance stakeholder experience; Support retirement governance activities, audits, and plan communications; Participate in provider governance and contract renewals; Maintain ownership across processes through governance frameworks; Provide data-driven insights to leadership.
