MS Engineer L2, Network
Core
L2 Managed Services Engineer maintaining client IT infrastructure and systems through incident management, troubleshooting, and change execution.
Role type
L2 Managed Services Engineer (Network/Cross-Technology)
Builds
IT infrastructure stability and service continuity for clients
Domain
IT Services / Managed Services / Network Infrastructure
Deliverable
client delivery
Required skills
incident management, ticketing tools (ServiceNow), ITIL processes, vendor management, change management, risk mitigation, automation support, disaster recovery coordination
Preferred skills
cross-technology infrastructure experience, project planning, automation team collaboration
Technologies
ServiceNow
Responsibilities
manage work queues and resolve incidents within SLAs, analyze and log issues to prevent escalation, execute changes with risk mitigation, audit tickets for quality, assist in disaster recovery tests, support L1 engineers
Seniority
Mid-level, hands-on IC
