Data Centre Service Delivery Field Support Engineer (L2)
Core
Provide second-line onsite technical support and field engineering services to restore data center infrastructure and resolve incidents for clients.
Role type
L2 Data Centre Service Delivery Field Support Engineer
Builds
Operational data center networking infrastructure and server/storage integration
Domain
Data Center / Networking Infrastructure
Deliverable
physical/clinical work
Required skills
Data center networking infrastructure support, Cisco Nexus/MDS switching, server and storage integration, incident management, root cause analysis, configuration management, stakeholder liaison, shift handover procedures
Preferred skills
Professional certifications in Data Centre technologies (Cisco CCNP DC, NetApp ONTApp), proactive problem identification
Technologies
Cisco Nexus, Cisco MDS, NetApp, EMC
Responsibilities
Configure, install, test, and operate assigned client site infrastructure; Install and configure software solutions per client requirements; Log and investigate second-line support calls to identify root causes; Diagnose alerts and escalate unresolved issues to L3; Update incident progress and resolution details in tracking platforms; Report and escalate issues to third-party vendors; Follow handover procedures for shift changes
Seniority
Junior to Mid-level, hands-on IC
