Networking Managed Services Engineer (L2)
Core
Provide second-line managed services for client IT infrastructure, ensuring operational continuity through proactive monitoring, incident resolution, and change management.
Role type
L2 Networking Managed Services Engineer
Builds
Operational stability and service delivery for client IT infrastructure
Domain
IT Services / Network Operations
Deliverable
client delivery
Required skills
Incident investigation and root cause analysis, SLA management, change risk assessment, network troubleshooting, automation collaboration, shift handover management, trend analysis, disaster recovery testing, knowledge article creation
Preferred skills
Project work support, coaching L1 teams, implementing disaster recovery functions
Technologies
Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR/ISR routers, Cisco ACS, ISE, Meraki switches, BGP, OSPF, EIGRP, SecureCRT, Logic Monitor
Responsibilities
Proactively monitor work queues and resolve incidents within SLA, identify and analyze issues prior to occurrence, execute changes with risk mitigation plans, escalate tickets to CoE and management, work with automation teams for task optimization, establish monitoring for client infrastructure, lead initial client escalations, audit tickets for quality and recommend improvements, produce trend analysis reports for automation opportunities, implement and test Disaster Recovery functions
Seniority
Mid-level, hands-on IC
