Groups Coordinator (On-site at World of Coca-Cola)
Core
First point of contact for clients booking groups and events at World of Coca-Cola, handling reservations, data entry, and customer inquiries.
Role type
Groups Coordinator (Customer Service & Operations)
Builds
Reservation ticketing systems and group event itineraries for The Coca-Cola Company
Domain
Hospitality / Tourism / Retail
Deliverable
product features
Required skills
Data entry, Customer service, Reservation management, Microsoft Office Suite, Administrative tasks, PCI compliance knowledge, Itinerary planning
Preferred skills
Gateway Ticketing System experience, Hospitality industry background, Conference preparation
Technologies
Microsoft Office Suite, Gateway Ticketing System
Responsibilities
Respond to customer inquiries via phone and email, Process group reservations and payments, Train team members on reservation processes, Ensure PCI compliance for ticketing systems, Assist with itinerary planning for guests, Perform administrative duties like gift assembly
Seniority
Entry-level to Junior
