IT Manager - Associate Experience RRT
Core
Lead the day-to-day operations and development of an Associate Experience Rapid Response Team (RRT) to ensure timely restoration of business technology services.
Role type
IT Operations Manager (Incident Response)
Builds
IT service restoration capabilities and team performance
Domain
IT Operations / Incident Management
Required skills
IT operations management, incident management, workforce planning, performance management, conflict resolution, budget oversight, strategic planning
Preferred skills
Coaching and mentoring, data-driven performance improvement, customer-first culture advocacy
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)
Responsibilities
Directly manage a team of IT professionals including scheduling, one-on-ones, and performance reviews; Assess incoming demand and adjust priorities to maintain service coverage; Mentor team members to build technical expertise; Lead customer concerns and major-incident response for associate-facing technology issues; Develop and maintain processes supporting IT strategic plans; Approve budgeted expenditures within established limits.
Seniority
Mid-level Manager
