Unified Communications & Collaboration Engineer L2 - Cisco (m/f/d)
Core
Design, implement, and support enterprise voice and collaboration solutions, ensuring high availability and security for clients.
Role type
L2 Unified Communications & Collaboration Engineer
Builds
Enterprise voice and collaboration services (Cisco CUCM, Audiocodes SBC, VoIP backbone)
Domain
Telecommunications / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco CUCM administration, Audiocodes SBC configuration, VoIP backbone architecture, SIP trunking, PSTN integration, managed phone provisioning, ATA device troubleshooting, incident root cause analysis, PowerShell scripting
Preferred skills
Cisco CCNP Collaboration, Audiocodes Certified Professional
Technologies
Cisco CUCM, Audiocodes SBC (Mediant series), OVOC, PowerShell
Responsibilities
Design, deploy, and maintain Cisco CUCM voice solutions; Manage and support the VoIP backbone; Provision, configure, and troubleshoot managed phones and ATA devices; Monitor system health and resolve incidents; Collaborate with internal teams and vendors; Maintain documentation and ensure compliance; Mentor junior team members
Seniority
Mid-level, hands-on IC
