Senior ITSM Application Administrator - Freshservice (Remote)
Core
Senior technical lead responsible for the architecture, configuration, automation, and lifecycle management of enterprise ITSM platforms (Freshservice, Device42) and integrations.
Role type
Senior IC ITSM Application Administrator / Platform Architect
Builds
Production ITSM platforms, custom workflows, integrations, and service portals
Domain
IT Service Management, Enterprise Infrastructure, Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Freshservice, Device42, REST/SOAP APIs, ITIL, CMDB architecture, DevOps, scripting, AI/automation in ITSM
Preferred skills
Atlassian (Jira, Confluence), mentoring technical teams
Technologies
Freshservice, Device42, Jira, Confluence, REST, SOAP, SNMP, WMI, SSH
Responsibilities
Design and architect ITSM platform solutions; develop custom workflows and automation scripts; manage integrations with external systems; lead platform upgrades and release governance; provide second-level support and root cause analysis; create technical documentation and governance standards.
Seniority
Senior, hands-on IC with leadership responsibilities
