Managed Services Engineer
Core
First-line support engineer ensuring client IT infrastructure and systems remain operational by monitoring, troubleshooting, and resolving low-complexity incidents.
Role type
L1 Managed Services Engineer
Builds
Operational stability for client IT infrastructure across Cloud, Security, Networking, Applications, and Collaboration domains
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
troubleshooting, incident management, ITIL processes, ITSM tools, patching, configuration changes, disaster recovery support, knowledge base maintenance, shift handovers, root cause analysis
Preferred skills
multi-domain technology knowledge, proactive monitoring, client communication, adaptability
Technologies
ITSM tools, management agents, cloud platforms, security systems, networking equipment, data centre systems, storage systems
Responsibilities
Monitor client infrastructure to identify and resolve errors before or as they occur; investigate and resolve first-line technical incidents and service requests; perform maintenance activities including patching and configuration changes; update knowledge articles and contribute to disaster recovery tests; report and escalate incidents when necessary; ensure seamless shift handovers for service continuity
Seniority
Entry-level, hands-on IC
