IT Technician
Core
Provide first-level IT support and maintain daily IT procedures for production operations in a manufacturing environment.
Role type
IT Technician (Level 1 Support)
Builds
Production operations continuity
Domain
Semiconductor manufacturing
Deliverable
infrastructure
Required skills
diagnostic and problem-solving skills, knowledge of computer systems and networks, UTP network cable termination, ServiceNow ticketing system usage
Preferred skills
experience in IT Technician or related roles
Technologies
ServiceNow
Responsibilities
Monitor servers and system dashboards for anomalies, perform daily IT procedures including backups, acknowledge system alerts and perform initial troubleshooting, diagnose and resolve basic network issues, install and configure computer security software, provide technical support to users on-site or remotely, escalate unresolved issues to second-level engineering teams
Seniority
Entry-level to Mid-level, hands-on IC