Senior Team Lead-Security, Technical Services
Core
Managing a team of engineers to ensure IT infrastructure and systems remain operational for clients by resolving technical incidents and maintaining service levels.
Role type
Senior Team Lead, Technical Services (People Management)
Builds
Operational stability and client satisfaction for IT infrastructure and systems
Domain
IT Service Management (ITSM), Infrastructure, Cloud, Cybersecurity, Networks
Deliverable
client delivery
Required skills
IT Service Management (ITSM), incident management, team leadership, stakeholder engagement, client relationship management, root cause analysis, resource allocation
Preferred skills
ITIL practices, bid and proposal preparation, data analysis for service reporting
Technologies
IT infrastructure, cloud services, cybersecurity, application management, networks, data center, collaboration tools
Responsibilities
Lead a team of engineers to manage escalated incidents and problems; set standards for client satisfaction and service policies; investigate and resolve complex technical issues; assist with bid preparation and sales-to-delivery transitions; ensure client site infrastructure is configured and operational; manage resource allocation to meet service level agreements.
Seniority
Senior, hands-on IC with people management responsibilities
