Team Leader | IT Service Manager
Core
Lead a multidisciplinary team of ~30 professionals to operate a complex datacenter infrastructure serving 20 clients in France.
Role type
Senior Team Leader / IT Service Manager
Builds
High-quality datacenter services and incident resolution for enterprise clients
Domain
IT Infrastructure / Datacenter Operations
Deliverable
client delivery
Required skills
Team leadership, incident management, backlog prioritization, SLA compliance, process improvement, stakeholder communication, problem-solving under pressure
Preferred skills
Knowledge of French, familiarity with ITIL practices
Technologies
Security, Networks, Windows, Linux, Storage and Backups, Virtualization, DBA, Cloud
Responsibilities
Lead and develop a multidisciplinary technical team; oversee incident management, service requests, and changes; act as main point of contact for major incidents; prepare and present performance and KPI reports; identify and implement process improvements
Seniority
Senior, hands-on IC with team management
