Assistant Client Support Officer, Customer Service (Cantonese-speaking)
Core
Entry-level technical and administrative support for the Managed Services Client Service Desk team, focusing on incident resolution and service delivery.
Role type
Entry-level technical administrative support officer
Builds
Service desk operations and incident resolution workflows
Domain
IT Managed Services / Customer Support
Required skills
Cantonese fluency, English communication, incident logging, ticket validation, escalation procedures, documentation management, client updates
Preferred skills
IT/Computer Science/Engineering background, customer service experience, call center experience
Technologies
Service desk tools, ticketing systems
Responsibilities
Coordinate service requests, assist the client service desk team, receive and log client requests, ensure correct escalation procedures, maintain documentation and records, communicate progress to clients
Seniority
Entry-level, fresh graduate