Assistant Client Support Officer, Customer Service (Cantonese-speaking)
Core
Entry-level technical and administrative support for the Managed Services Client Service Desk, focusing on coordinating service requests, logging client issues, and maintaining documentation to ensure efficient incident resolution.
Role type
Entry-level technical administrative support officer
Builds
Service desk operations and incident resolution workflows
Domain
IT Managed Services / Customer Support
Deliverable
client delivery
Required skills
Cantonese fluency, English verbal and written communication, technical administrative support, request validation and logging, escalation procedure adherence, document maintenance, client updates
Preferred skills
Basic customer service experience, IT background, ability to work in 24/7 shift structures
Technologies
Service desk ticketing systems
Responsibilities
Receive, validate, and log client requests; ensure correct escalation procedures for critical calls; maintain relevant documents and client information; communicate progress updates to clients; assist with request categorization and prioritization
Seniority
Entry-level, fresh graduate