MS Engineer (L1) Japanese-speaking
Core
Provide first-line technical support and incident resolution for customer infrastructure and applications.
Role type
L1 MS Engineer (Helpdesk)
Builds
Operational stability for client PC/Applications/Peripherals
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
PC troubleshooting, incident investigation, root cause analysis, SLA management, ticketing systems, customer communication
Preferred skills
IT/Computer Science degree, 1-2 years IT helpdesk experience, Japanese (JLPT N3+), English (business level)
Technologies
Helpdesk database, CRM, ticketing system, FAQs, troubleshooting tools
Responsibilities
Respond to customer calls/emails/chats, provide technical support on PC/Applications/peripherals, investigate first-line incidents and identify root causes, log incidents in ticketing systems, monitor client infrastructure, escalate issues to higher levels
Seniority
Junior, entry-level to early career