Senior Claim Manager (Group Insurance)
Core
Provide concierge-level customer service and consultative guidance to a large client's employees through the lifecycle of disability claims, including Short Term Disability, Statutory Leaves, Absence, Long Term Disability, and Life Waiver of Premium.
Role type
Senior IC claims manager (group insurance)
Builds
World-class claim handling experience for client employees
Domain
Insurance / Group Benefits / Disability Claims
Deliverable
client delivery
Required skills
LTD claim handling, STD claim handling, Life Waiver of Premium, complex policy interpretation, financial calculations for disability/incentives, communication with attorneys and medical professionals, documentation of claims, process improvement
Preferred skills
Behavioral health and vocational rehabilitation knowledge
Technologies
Microsoft Teams, telephone, email
Responsibilities
Guide and coach client employees through the disability claim lifecycle, manage an assigned block of 75+ LTD and STD claims, oversee complex claims with co-morbidities and behavioral health issues, interact with client Benefits Business Partners and Leave teams, provide technical direction to other claims personnel
Seniority
Senior, hands-on IC