MS Engineer (L1)
Core
Entry-level engineer providing managed IT services to clients by monitoring infrastructure, investigating incidents, and ensuring service continuity across multiple technology domains.
Role type
L1 Managed Services Cross Technology Engineer
Builds
Operational IT services for clients
Domain
IT Infrastructure & Managed Services
Required skills
Incident investigation, root cause analysis, telephonic/chat support, maintenance scheduling, knowledge base management, automation opportunities identification, disaster recovery testing, shift handover procedures
Preferred skills
CCNA, Microsoft Azure Administrator, AWS Solutions Architect, Veeam, VMware, Zerto, Google Cloud Platform, Oracle Cloud Infrastructure
Technologies
Cloud, Security, Networking, Applications, Collaboration, Data Centre, Telephony, Storage
Responsibilities
Monitor client infrastructure and solutions; Identify problems and errors; Investigate first-line incidents and identify root causes; Provide telephonic or chat support; Schedule maintenance activity windows; Report and escalate incidents; Update knowledge articles; Identify opportunities for work optimization and automation; Support project work as required; Implement and deliver Disaster Recovery functions and tests
Seniority
Entry-level, hands-on IC