MS Engineer (L1)
Core
Entry-level engineering role providing managed services to ensure client IT infrastructure and systems remain operational by proactively identifying, investigating, and resolving technical incidents.
Role type
L1 Managed Services Cross Technology Engineer
Builds
Operational IT services for clients across Cloud, Security, Networking, Applications, and Collaboration domains
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
incident investigation, root cause analysis, telephonic/chat support, maintenance scheduling, knowledge base management, process improvement, disaster recovery testing, shift handover coordination
Preferred skills
CCNA, Network Security, Azure Administrator, AWS Solutions Architect, Veeam, VMware, Zerto, OCI, GCP
Technologies
Cloud platforms, Security tools, Networking equipment, Data Center systems, Telephony systems, Virtualization platforms
Responsibilities
Monitor client infrastructure and solutions, identify problems and errors, investigate first-line incidents, provide client support via phone or chat, schedule maintenance windows, report and escalate incidents, update knowledge articles, identify automation opportunities, support disaster recovery tests
Seniority
Entry-level, hands-on IC
