Technical Services Representative – Tier 1, German speaker (fluent)
Core
Provide frontline technical support and manage Return Material Authorization (RMA) processes for Axis Communications' security and network technology products in the Middle Europe region.
Role type
Tier 1 Technical Services Representative (Customer Support)
Builds
Support workflows for RMA and technical guidance for Axis security and network products
Domain
Security & Network Technology (Video Surveillance, Access Control, Intercom, Audio Systems)
Deliverable
client delivery
Required skills
German (fluent), English (excellent), IT or hardware knowledge, troubleshooting, multichannel communication, RMA process management, invoicing support
Preferred skills
Dutch, practical experience in IT industry and customer support
Technologies
Web-based ticketing, phone, chat
Responsibilities
Respond to customer inquiries via phone, web, and chat; perform initial technical troubleshooting; manage RMA cases and authorization; assist with product system navigation and first-time installations; support partners with invoicing questions; coordinate with internal stakeholders and regional colleagues.
Seniority
Individual Contributor, Tier 1
