System Support Technician, Lund
Core
First-line system support technician for internal IT Helpdesk, resolving technical issues for global employees across CRM, Salesforce, intranet, and access management systems.
Role type
System Support Technician (IT Helpdesk)
Builds
Stable access management and user support for internal systems
Domain
IT Operations / Enterprise Software Support
Deliverable
client delivery
Required skills
Salesforce support, system troubleshooting, access management, case management, knowledge base creation, prioritization
Preferred skills
ServiceNow case management experience
Technologies
Salesforce, ServiceNow, Microsoft 365, Axis internal CRM, Intranet
Responsibilities
Support colleagues globally through the case management system, handle access management across systems, troubleshoot and resolve system issues, create and maintain knowledge articles and workflows, collaborate with other teams on connected systems
Seniority
Mid-level, hands-on IC
