Specialist Client Tech Administration
Core
Field-based IT specialist supporting technology operations, infrastructure, and end-user environments across AT&T retail locations and offices.
Role type
Senior IC IT Operations & Support Specialist
Builds
Reliable technology environments, network connectivity, and support experiences for retail, executive, and mobile workforces.
Domain
Telecommunications / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop computing & OS configuration, networking & wireless connectivity, telephony & voice systems, incident management & troubleshooting, Tier 2/3 technical support, hardware installation, system deployment, root cause analysis, vendor coordination
Preferred skills
Retail technology knowledge, point-of-sale systems, mobile workforce technologies, enterprise infrastructure support, continuous improvement practices
Technologies
Desktop operating systems, networking protocols, telephony platforms, wireless services, point-of-sale systems, specialty devices
Responsibilities
Monitor, maintain, and troubleshoot technology solutions across retail and office locations; implement and configure new technology solutions and updates; respond to incidents and perform advanced troubleshooting; investigate root causes and implement corrective actions; provide Tier 2 and Tier 3 technical support; coordinate with internal teams and third-party vendors; support AT&T-sponsored events with technology planning and deployment.
Seniority
Mid-level, hands-on IC
