Modern Trade Account Specialist
Core
Managing customer accounts, ensuring seamless order fulfillment, and coordinating with internal stakeholders to deliver business results for Modern Trade customers.
Role type
Account Specialist (Modern Trade)
Builds
Operational order fulfillment and customer service processes
Domain
FMCG / Modern Trade
Required skills
Order processing, inventory monitoring, claims resolution, report preparation, stakeholder coordination, customer service
Responsibilities
Act as primary point of contact for assigned customers; Manage end-to-end order processing and fulfillment; Coordinate with supply chain, logistics, and finance teams; Partner with Account Managers on joint business plans and promotions; Monitor order status and service levels; Track and resolve customer claims and invoice queries; Prepare reports on sales performance and account health.
Seniority
Individual Contributor
