Customer Experience (CX) Assistant Manager - Davao
Core
Develop CX strategies, monitor KPIs, and manage customer-facing account operations for VisMin ROG customers to ensure high service levels and efficient delivery.
Role type
Assistant Manager, Customer Experience (Supply Chain)
Builds
Customer service processes, joint business plans, and prescriptive solutions for retail accounts.
Domain
Retail / Consumer Goods / Supply Chain
Deliverable
product features
Required skills
Customer experience strategy, KPI monitoring, account management, supply chain planning, process improvement, data analysis, project management, automation advocacy
Preferred skills
Bachelor's in Science (IE/Management Engineering), 2+ years CX or supply chain experience, digital savviness, cross-cultural collaboration
Technologies
None explicitly stated
Responsibilities
Monitor KPIs such as service levels, OSA, and inventory; identify customer touchpoints and improvement areas; collaborate with cross-functional teams for on-time delivery; analyze customer feedback to improve products; conduct joint business planning and reviews; advocate for automation and digitization
Seniority
Assistant Manager, hands-on IC