General Manager, Pre-Sales Operations and Customer Experience
Core
Provide strategic leadership for pre-sales operations, quote desk, vendor operations, and customer experience functions to drive operational excellence and service delivery.
Role type
General Manager, Pre-Sales Operations & Customer Experience
Builds
Pre-sales operating model, quote-to-order lifecycle, and customer service delivery
Domain
Technology distribution / IT sales channel
Required skills
Strategic leadership, team building, process simplification, automation, digital adoption, KPI establishment, governance frameworks, stakeholder collaboration, operational transformation
Preferred skills
Customer-first culture, scalability, efficiency improvement
Technologies
Ingram Micro Xvantage
Responsibilities
Build and develop high-performing teams, spearhead enterprise-wide process simplification and automation, establish KPIs and governance frameworks, collaborate with senior stakeholders, provide strategic insights to leadership
Seniority
Senior, hands-on IC