Customer Experience Representative
Core
Drive customer success by increasing adoption and utilization of the Ingram Micro Xvantage™ platform through proactive engagement, onboarding, and solution recommendations.
Role type
Customer Success Representative (B2B Technology)
Builds
Customer adoption of Xvantage™ platform, sales pipeline growth, and cross-sell opportunities
Domain
B2B Technology Distribution / SaaS Platform
Deliverable
product features
Required skills
Customer relationship management, onboarding and training, solution recommendation, data analysis for growth, issue resolution, multi-priority management
Preferred skills
CRM platform expertise (Salesforce, Dynamics, Zendesk), customer enablement program experience, renewal and retention strategy
Technologies
Microsoft Office, CRM tools (Salesforce, Dynamics, Zendesk), Xvantage™ platform
Responsibilities
Build and maintain strong customer relationships; Drive customer onboarding, training, and adoption; Partner with sales teams to identify needs and recommend solutions; Support customer acquisition, pipeline development, upgrades, and cross-sell; Collaborate with vendors to resolve issues; Utilize data to identify growth opportunities; Manage inquiries, escalations, and follow-up activities
Seniority
Mid-level, hands-on IC
