Associate Professional, IT Operations
Core
Technical support subject matter expert responsible for monitoring, troubleshooting, and maintaining IT solutions for offices, facilities, and remote users.
Role type
Associate Professional, IT Operations (Technical Support)
Builds
IT infrastructure stability and user productivity across US facilities
Domain
IT Operations / Technical Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network and server troubleshooting, Active Directory management, PC/Laptop repair, Desktop support, UAT testing, Warehouse Automation Systems knowledge
Preferred skills
Warehouse Automation Systems experience
Technologies
Active Directory, Microsoft Suite, Network equipment, Server hardware
Responsibilities
Monitor and maintain IT solutions, troubleshoot network and server issues, perform PC/Laptop repair, assist with UAT testing, collaborate on IT projects
Seniority
Mid-level individual contributor