Principal Network Project Program Management
Core
Leads software and contact center technology engineering implementation planning, execution, and development for technical network projects.
Role type
Principal Network Project Program Management
Builds
Technical network projects, software implementations, and contact center technology solutions
Domain
Telecommunications / Network Engineering / Contact Center Technology
Deliverable
production ML models | product features | infrastructure
Required skills
Project planning and development, Team coordination and leadership, Execution and monitoring, Vendor and stakeholder management, Compliance and Agile methodologies, Strategic insight
Preferred skills
Technology implementation management, Financial program management, Software development background, Agile lifecycle development, Contact center deployment experience, Voice and chat contact center knowledge
Technologies
Agile, Scrum, IVR, Call routing, Workforce management
Responsibilities
Develop and manage complex technical project plans, Assemble and lead project teams, Perform scheduling, tracking, reporting, and risk analysis, Establish and manage contractual relationships with customers and external vendors, Ensure project compliance with industry standards, Present to senior leadership and executives
Seniority
Principal, strategic leadership & mentorship
