Customer Service Specialist (Korean Speaker)
Core
Deliver high-quality customer support via phone, email, and chat for Swarovski's global business services, handling inquiries, complaints, and online order requests.
Role type
Customer Service Specialist (Korean Speaker)
Builds
Customer support interactions and order management for Swarovski's global e-commerce platform.
Domain
Retail / E-commerce / Customer Support
Deliverable
client delivery
Required skills
Multichannel communication (phone, email, chat), conflict resolution, product knowledge, order management (cancellations, refunds, exchanges), data privacy compliance, knowledge base contribution
Preferred skills
eCommerce business knowledge, SAP experience, English and Korean fluency
Technologies
Outlook, Microsoft Teams, Word, Excel, SAP
Responsibilities
Handle incoming contacts and follow up on existing cases (avg 40 daily), resolve queries and complaints, advise on product info and promotions, assist with online order requests, follow communication procedures, maintain sensitive information compliance, contribute to internal knowledge database
Seniority
Entry-level to Junior, 1+ years experience