Change Management Analyst (Network Engineer Level II) (Government)
Core
Support configuration control boards, post-implementation reviews, and root cause analysis for network maintenance activities within the US Federal Government intelligence community.
Role type
Change Management Analyst (Network Engineer Level II)
Builds
Network maintenance execution and change management processes for government clients
Domain
Government / Network Engineering / IT Service Management
Deliverable
client delivery
Required skills
Change management methodologies, ITIL V3/V4 processes, ServiceNow dashboards, risk assessment, project plan integration, stakeholder coordination, ticket system management
Preferred skills
Government program change management experience, ITIL certification, network equipment/protocols knowledge
Technologies
ServiceNow
Responsibilities
Support configuration control board and post-implementation reviews, track program risks and action items, create change management plans, coordinate work taskings via ticket systems, evaluate changes with engineering teams, ensure timely approval of changes
Seniority
Mid-Senior, hands-on IC