Network Engineer
Core
Provide advanced operational support, stability, and health monitoring for enterprise network infrastructure, services, and supporting systems within a university environment.
Role type
Senior individual contributor network support engineer
Builds
Reliable and secure network services for faculty, staff, and campus partners
Domain
Higher education IT / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network hardware and software troubleshooting, incident triage and escalation, root-cause analysis, configuration management, vendor coordination, compliance and security controls implementation, SOP development
Preferred skills
N+ or CCNA certification, Aruba certification, foundational IT Academy courses
Technologies
ServiceNow, enterprise ticketing systems, networked devices, Aruba networking gear
Responsibilities
Execute Tier 2/3 technical support for network systems including hardware and software; monitor system health and alerts to proactively identify issues; perform root-cause analysis and document SOPs; manage on-call rotation for 24/7 operational support; collaborate with architects, vendors, and cross-functional teams; implement security and compliance standards; support user-visible service changes and deployment validation
Seniority
Senior, hands-on IC