Technical Services Engineer - Bilingual - Portuguese + English
Core
Troubleshoots and resolves configuration, network, and software issues for IP network cameras, physical access control, and security solutions via inbound telephone, online helpdesk, and live chat.
Role type
Bilingual Technical Services Engineer (Support)
Builds
Security solutions (IP cameras, access control, intercom, audio systems)
Domain
Security technology / Network infrastructure
Deliverable
client delivery
Required skills
Portuguese (fluent), English, network routing and switching protocols, PC configuration, OS installation, switch/router configuration, unscripted troubleshooting, database analysis, lab simulation
Preferred skills
Spanish or French, physical access control systems knowledge, CCTV/IP camera configuration, electricity concepts, Salesforce Service Cloud
Technologies
IP network cameras, switches, routers, Salesforce Service Cloud
Responsibilities
Provide technical support via phone, chat, and online helpdesk; analyze problems using databases and debugging tools; escalate and collaborate with engineering teams; document cases; perform lab replications and test fixes; mentor others.
Seniority
Mid-level (2+ years experience)
