Federal Technical Solutions Engineer
Core
Provide advanced technical support and troubleshooting for mission-critical federal government networking environments, ensuring compliance with security standards.
Role type
Senior Technical Support Engineer (Federal)
Builds
Secure and resilient network solutions for U.S. defense, intelligence, and civilian agencies
Domain
Federal government networking and cybersecurity
Deliverable
client delivery
Required skills
complex network troubleshooting, protocol analysis, federal compliance adherence, cross-functional collaboration, technical documentation, knowledge base development
Preferred skills
active security clearance (TS/SCI), experience with DoD/IC/Civilian agencies, familiarity with FIPS/DISA STIGs
Technologies
AAA/TACACS, ACL, BGP, OSPF, MPLS, VLAN, VRF, tcpdump, Wireshark, Python, Linux CLI
Responsibilities
Troubleshoot hardware, software, and network configuration issues in data center and routing deployments; collaborate with engineering teams to resolve escalated issues; document customer interactions and provide feedback to product teams; assist in developing best practices for the federal networking community
Seniority
Mid-Senior, hands-on IC